FASTech provides Remedy HelpDesk support services. Frequently, our highly skilled employees work closely with developers to address our customers' individual support requirements.
Our team is able to provide weekly reports provided a regressive analysis to day-one activities to that track metrics and provide trending analysis of project growth requirements.
- Administer various desktop support consoles including BMC Service Desk Express formerly known as Remedy, HEAT and Service center.
- Deploy desktops/workstations for life-cycle replacement programs.
- Troubleshoot software baseline installation and benchmark testing.
- Administer desktops/workstations imaging and deployment.
- User support through:
- Incident reporting
- Dispatching technicians
- Managing hardware warranty
- Training and creation of manual documentation.